Shipping & Returns

Postage rates       

 
UK & BFPO12%
Europe 18%
USA & Rest of the world25%                               

Minimum Total Order NOT including postage & packing £14

Maximum postage charge £19 worldwide (fixed in our web store) so for customers in Europe, once your order value reaches £105 you will only pay £19 for shipping. For the USA and Rest of World once you have ordered £76 worth of goods you will only pay £19 for shipping - a great deal on those larger orders!

We pride ourselves in offering a fast & efficient delivery service to all our customers with low shipping costs. If you order less than £14 worth of goods we may ask for an additional postage fee to cover the ever increasing costs of shipping. 

We will aim to despatch your order within 48 hrs of receiving cleared funds. If paying by cheque please allow additional time for the cheque to be processed. Orders  may take longer to process at busier times. In the event of problems with stock we will keep you informed.

Refunds and Returns Policy

If you wish to cancel your purchase you can do so within 7 working days from the day you receive the goods.
The shipping cost of all returns other than those due to a manufacturing defect are the responsibility of the purchaser. Any refund due will be made within 7 working days of the items being returned in a good condition.

Items ordered and then cancelled before despatch will be refunded within 7 working days.

Damages, missing & faulty items.

If the goods are received damaged, are faulty or items are missing you must contact us within 7 working days. Faulty or damaged goods must be returned & will be replaced free of charge. If you wish to cancel your purchase then upon return of the goods a full refund will be issued within 7 working days, including the original postage costs. The shipping cost of all returns other than those due to a manufacturing defect are the responsibility of the purchaser. Any refund due will be made within 7 working days of the items being returned in a good condition.
This does not effect your statuory rights under UK law.
Please see our terms & conditions for more details.

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